Policies

Things to Know

We are a small studio producing many one-of-a-kind garments along with items for your home.  We have provided detailed measurements for all garments and ask that you review the measurements provided for each garment prior to purchasing to insure that your chosen garment fits you.  If you are unsure of any details, please feel free to email susan@ratatouilledesigns.com and we will do our best to any questions as soon as possible.

Our chosen method for delivery is using Canada Post and your local postal service if you are outside of Canada.  We select a tracking option if available.  Should you wish to purchase insurance for your package please email susan@ratatouilledesigns.com prior to placing your order and we will obtain an insurance price quote for you from Canada Post.  Please see “Shipping” in these terms and conditions for more information.

Fabrics that are not new linen are listed as vintage or antique as it is impossible to accurately date fabrics and, when sourcing fabric, my focus is on its tactile nature and its reflection of history of use and/or workmanship.

All prices shown do not include applicable taxes and shipping.  These charges will be applied upon "check out".

If your shipping address is outside of Canada, depending on your country's Customs policy, you may or may not owe duty and/or taxes on your purchase.  It is your responsibility to pay the duties and/or taxes assessed on your purchase.

Returns and Refunds

Our return policy lasts 7 days from receipt of goods. If the product or garment you have purchased is not suitable, we will be pleased to offer you an exchange, credit note or refund as long as it meets our refund criteria below.   You must email us at susan@ratatouilledesigns.com no more than 7 days after receipt of goods to advise us that you wish to return your purchase.  Unfortunately we do not offer a refund or exchange on goods purchased more than 7 days prior.

We will provide you with the mailing address for returns.

For clothing to be eligible for a return, your garment must be unworn, and with tags and labels still attached. Any garment that has been altered, smells of perfume or deodorant or is marked in any way, cannot be returned. This does not mean that you cannot try on your new purchase, just that we cannot accept any items that show signs of wear or use or have been washed or dry cleaned.

Any non-clothing items, must be unused and with tags and labels still attached. Any sign of use or wear will disqualify the item from being returned or exchanged.

Purchases are returned at your cost, so please, for your safety, send us a copy of the tracking number when you ship back your order.  Further instructions are below.

If you are shipping a return item that is over $100 Canadian dollars, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns from USA and Rest Of World
All paperwork and the outside of the return box must be clearly marked as "returned goods - no commercial value" to ensure the order is returned to us swiftly with no extra charges.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

We do not refund the shipping costs and import duties (if applicable) paid to deliver our goods to you.   We do not refund your return shipping costs.

Returns from USA and Rest Of World
All paperwork and the outside of the return box must be clearly marked as "returned goods - no commercial value" to ensure the order is returned to us swiftly with no extra charges.

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at susan@ratatouilledesigns.com

 

Shipping

 Our chosen method for delivery is using Canada Post and your local postal service. We select a tracking option if available.  Should you wish to purchase insurance for your package please email susan@ratatouilledesigns.com prior to placing your order and we will obtain an insurance price quote for you from Canada Post. 


We are not responsible for lost or stolen items in the post.

If the address is incorrect or the package is returned to us for any reason, we will contact you as soon as possible. You are responsible for providing us with the correct address and paying additional shipping charges. 

We recommend choosing a secure location for your delivery address. We do not offer signature upon-delivery as a regular service. If you need this service, you MUST contact us ahead of time. We are still not responsible if the package is signed for by another individual and goes missing. 

  

Applicable taxes:

Prices shown with products are not inclusive of tax. Applicable taxes will be displayed and applied upon  on-line check out.

 

***Attention International Customers***

As required by law, we complete all Customs forms according to regulations. Depending on your country’s Customs policy, you may or may not owe duty and/or taxes on your purchase. We are not familiar with the different methods your particular country uses to assess Customs fees and taxes. If you would like to know in advance the amount of duty or tax you may owe on your package, we suggest you contact your country’s Customs Department. It is your responsibility to pay the duties and/or taxes assessed on your purchase; we are not responsible for, nor will we reimburse you for any of these charges. We cannot mark your purchase as a gift.

Products:

Most of our products are one of a kind or may have limited quantities.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of ratatouille designs. We reserve the right to discontinue any product at any time.

 

Privacy Policy

This privacy policy sets out how ratatouille designs uses and protects any information that you give ratatouille designs when you use this website. ratatouille designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ratatouille designs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st day of June, 2019.

 

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interest
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.

 How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

General Customer Service Information

ratatouille designs

207-1801 Welch Street

North Vancouver, British Columbia

Canada

V7P 1B7

P: 604 837 5520

susan@ratatouilledesigns.com

www.ratatouilledesigns.com

 This website is operated by ratatouille designs. Throughout the site, the terms “we”, “us” and “our” refer to ratatouille designs. ratatouille designs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

Modifications to the Products and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product(s) (or any part or content thereof) without notice at any time.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Third-party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party product


 

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

 

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). If you have placed an order that has not been shipped, and there has been an error, inaccuracy or omissioin we will contact you to advise.

 

Indemnification

You agree to indemnify, defend and hold ratatouille designs harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of  British Columbia, Canada.

 

Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Contact Information

Questions about the Terms of Service should be sent to us at susan@ratatouilledesigns.com.